“Those who cannot learn from history are doomed to repeat it.” George Santayana 

“Do you have a minute to talk?”. Over the years I’ve been asked this question by employees. It’s a question that immediately knots my stomach, as my experience tell me that the employee is about to resign. 

When an employee resigns, my mind very quickly begins making a checklist. What are the steps we need to take to fill the role being vacated? Do we need to adjust the job description? Do we fill the job internally or post it externally? By immediately jumping to replacement, I’ve missed an important and valuable step - the exit interview. 

An exit interview is an interview held with an employee about to leave an organization, typically in order to discuss the employee's reasons for leaving and their experience of working for the organization. The exit interview can take various forms; it can be a written survey, can be completed verbally with a manager, or contain elements of both. The exit interview ...

If you thought the Great Resignation was a 2021 phenomenon, you’re wrong. Employee retention is still a problem for employers. In a recent article published by the Human Resources Professionals Association, they indicate that Canadian companies are collectively attempting to fill 915,000 job vacancies, 80% more than in 2019 according to Statistics Canada, and well above pre-pandemic levels. 

“What’s unfolding then is not just the Great Resignation (the symptom), but the Great Prioritization (the cause). Simply put, people are putting a greater focus on well-being, health (physical, social and mental), family (childcare and/or aging parents) and other hobbies and interests - and by extension, taking the time to consider who they work for, how they work, and why they work.” 

Recruiting employees in this environment is a challenge, but an equally important discussion is how to keep the great staff that you already have. It’s time to rethink how work gets done in your organization and ho...

"The most productive business leaders I coach recognize productivity is not about getting more things done; it's about getting the right things done. It's about starting each day with clarity and ending with a sense of satisfaction, accomplishment, and energy to spare. It's about achieving more by doing less, and this book shows you how." (Michael Hyatt, Free to Focus)

This book is a productivity game-changer. Michael Hyatt guides you through the process and provides tools to identify the work that is the most productive and most satisfying. The work that allows you to achieve more by doing less. He says that , "the important question is not, Can I do this job faster, easier, and cheaper? It's, Should I be doing this job at all?"

"If you want to master your schedule, increase your efficiency and output, and create more margin in your life for the things you care about, you've got to learn how to focus. I'm talking about the ability to zero in and do the deep work that creates a signi...

(Original article by John Janes can be found here.)

You can find the original article by Lauren Spiers HERE.  

Properly scheduling and routing crews can often be a complicated, mind-bending exercise.

Ensuring that every crewmember receives his or her required hours per week, creating efficient routes for crews to follow, contending with weather issues or crewmembers who need to take a sick day – it all spells R-O-L-A-I-D-S for operations managers and company presidents trying to make everything fit together.

Creating efficient and effective routes and schedules really is like putting a puzzle together, and finding those helpful edge and corner pieces first can make the process easier. Here are a few tips contractors offered to help ensure the rest of the pieces all fit nicely.

• Work one step at a time. “The more [crews] you have, the more difficult it is to route and schedule, but if you just break everything up into little pieces and try not to schedule everybody at once, it’s much easier,” assured John Luznicky, general manage
...

In our last blog, we talked about improving your snow business (or any contracting business, for that matter), and focused on 3 areas: leadership, customers and staff. Today, we'll cover the final three areas: finances, operations and safety. 

4. FINANCES

• Create and review your budget: Your budget keeps you on track and lets you know how you’re doing. Create a budget and then review it monthly against actuals to measure how well you’re doing and address any issues before they become problems.
• Check your margins: Is each job profitable? Are you charging enough to cover your costs and make a profit? Job costing will provide great insight into where you may need to make changes.
• Everyone gets a number: How do you measure a win? Give everyone a clear and measurable goal that helps you determine how well the business and the employee are doing.  

FINANCE KPI’s/REPORTS

• Profit - gross/net by division
• Cash flow
• Expenses (labour, materials, equipment, overhead)
• Sales
• Accounts Re
...

With winter on the way, it's important to put a client communication process in place for before, during and after a storm. There is really no such thing as communicating too much with clients. With that in mind, we've created the following as a template you can use for your clients. 

When we understand how to use it, technology can simplify our day to day operations and help ensure important tasks are not slipping between the cracks. When we don’t understand what to use or how to use it - it can add an additional layer of stress.

Did you know Nextra has an in-house IT department specifically for this reason? Technology enthusiast Jordan Robertson acts as both our Chief Technology Officer and on-site IT technician. Jordan is always looking for the newest technology and IT solutions to help our clients - and us - stay ahead of the curve, in and out of the office 

Nextra Network’s IT services include:

1. Purchasing, implementation and training of various softwares and programs

Microsoft Office/365/Teams, Slack, LMN, Aspire, accounting software, design and drawing programs, etc.

 2. Purchasing, installation and training on various hardware and hardware components/accessories

Landline phone systems, mobile phones, desktop and laptop computers, webcams, audio devic...