Our next-door neighbour builds the most amazing ice rink in his backyard every year. It’s complete with curved corners, painted 2’ boards all the way around, lights, and netting to catch stray pucks. The only thing that’s missing is a scoreboard and lines in the ice, though I expect those are coming. It’s a work of art. But this year, it’s been more like a wading pool than an ice rink. It’s been so sad.

The weather this year has been unlike anything I can remember in all my years in landscaping. As I write this, it’s February 7 and 9°C in Toronto. There are no snow piles and no frost in the ground. Many of our clients are concerned about what this means for their business, both this year and in the future if this weather trend continues. While a light winter may have its pros and cons, one thing is certain – we need to adapt and make changes in our practices and snow contracts to survive in the face of low snow seasons.

Let’s...

"Great things in business are never done by one person. They’re done by a team of people." (Steve Jobs)

Open Book Management (OBM) is the philosophy that businesses will experience greater success by sharing relevant financial and operational information with every employee. It’s the practice of communicating with people via the numbers. Employees receive information that not only helps them do their jobs well but gives them an understanding of how the company is doing as a whole. According to John Case, who coined the phrase “open book management”, “a company performs best when its people see themselves as partners in the business rather than as hired hands". The intent is to give employees relevant information about the company so they can make better decisions as workers. This information includes, but is not limited to, revenue, profit, cost of goods sold, cash flow and expenses.

Open Book Management involves four basic practices:

• Train...

Clockwork is a book for business owners. The purpose of the book is for owners to design their business to run itself. It is a book that has freedom and fulfillment as the ultimate goal. It echoes Peter Drucker's quote "Efficiency is doing things right. Effectiveness is doing the right things.” Michalowicz has taken this concept and created a process to put it in place. 

One of the most impactful elements of the book is identifying what Mike calls the Queen Bee Role. He writes, “Identify the core function in your business that is the biggest determinant of your company’s success. Within every company there exists a single function that is the most significant determinant of the company’s health. It is where the uniqueness of your offering meets the best talents of you and/or your staff.”

The process of thinking this through is valuable in itself. But it is not easy. We all think that every aspect of our business is crucial. Michalowicz says,...

"The most productive business leaders I coach recognize productivity is not about getting more things done; it's about getting the right things done. It's about starting each day with clarity and ending with a sense of satisfaction, accomplishment, and energy to spare. It's about achieving more by doing less, and this book shows you how." (Michael Hyatt, Free to Focus)

This book is a productivity game-changer. Michael Hyatt guides you through the process and provides tools to identify the work that is the most productive and most satisfying. The work that allows you to achieve more by doing less. He says that , "the important question is not, Can I do this job faster, easier, and cheaper? It's, Should I be doing this job at all?"

"If you want to master your schedule, increase your efficiency and output, and create more margin in your life for the things you care about, you've got to learn how to focus. I'm talking about the ability to zero in and do the deep work that creates a...

You can find the original article by Lauren Spiers HERE.  

Properly scheduling and routing crews can often be a complicated, mind-bending exercise.

Ensuring that every crewmember receives his or her required hours per week, creating efficient routes for crews to follow, contending with weather issues or crewmembers who need to take a sick day – it all spells R-O-L-A-I-D-S for operations managers and company presidents trying to make everything fit together.

Creating efficient and effective routes and schedules really is like putting a puzzle together, and finding those helpful edge and corner pieces first can make the process easier. Here are a few tips contractors offered to help ensure the rest of the pieces all fit nicely.

• Work one step at a time. “The more [crews] you have, the more difficult it is to route and schedule, but if you just break everything up into little pieces and try not to schedule everybody at once, it’s much easier,”...

In our last blog, we talked about improving your snow business (or any contracting business, for that matter), and focused on 3 areas: leadership, customers and staff. Today, we'll cover the final three areas: finances, operations and safety. 

4. FINANCES

• Create and review your budget: Your budget keeps you on track and lets you know how you’re doing. Create a budget and then review it monthly against actuals to measure how well you’re doing and address any issues before they become problems.
• Check your margins: Is each job profitable? Are you charging enough to cover your costs and make a profit? Job costing will provide great insight into where you may need to make changes.
• Everyone gets a number: How do you measure a win? Give everyone a clear and measurable goal that helps you determine how well the business and the employee are doing.  

FINANCE KPI’s/REPORTS

• Profit - gross/net by division
• Cash flow
• Expenses (labour, materials,...

The original article can be found here.

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Covid restrictions are lifting in some parts of the world and the economy is booming in some sectors. Some labor and material costs are rising due to shortages, as is customer demand. Many brands have high pricing power at the moment, making price hiles almost inevitable. Brand managers may be clued in on the size of their price increase, but it's no easy matter to communicate this unwelcome news to customers. 

Many companies, and even entire industries, routinely raise prices without ever telling customers. In the consumer packaged goods space, for instance, it is common practice to reduce quantity (the grammage of a package, item count, etc.) and maintain the price. This increases the per-unit amount paid by shoppers but keeps the more visible package price unchanged. Alternatively, brands may cut down on trade promotions, couponing, and other forms of discounting, raising prices indirectly. For instance, when...

Want to eliminate a lot of stress? Invoice and review A/R & A/P reports on a weekly basis with your team. Too often I speak with owners who have completed a lot of work but haven’t invoiced or collected on those projects and find themselves in a cash flow crunch.

If you review the following items weekly you will always have a clear understanding of where you sit financially. Waiting too long to invoice, or to follow-up on outstanding invoices can often result in the final payment never being collected, since many owners feel awkward trying to collect on a job that’s been completed for a long time. 

Weekly Accounts Payable/ Receivable Checklist:

• Create invoices for work completed in the last 7 days
• Create files for work to completed next week 
• Track incoming receipts per job 
• Follow up on outstanding invoices from the last couple of weeks
• Review incoming payables
• What needs to be paid this week
• What gets paid at the end of the month

Do you avoid...

In my conversations with business owners, there are issues and problems that seem to arise over and over again. They’re the same problems most owners deal with, the same ones I deal with. We found this article by Roberta Matuson to be very practical and helpful - 7 common mistakes business owners make and how to avoid them. I’m all about avoidance when it comes to mistakes! Take a look and let us know what you think. Do you have any other tips to add to the list?

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I've been in business for over 20 years and have seen my share of mistakes made by business owners — many that certainly could have been avoided. Here’s my list of common mistakes business owners make, along with advice on how to avoid following suit.

1. Failure to hire for fit.
Think about a job that you worked in that didn’t work out. Was it because you didn’t have the skills to do the job, or was it because your values did not align with the...

How has the last week gone? Were you able to implement any of the tips suggested to help alleviate feeling like a firefighter? As promised, here are a few more from Bruce Wilson of the Wilson-Oyler Group:

1. Delegate. Take a look at your to do lists and identify what can be done by others. It may take them a little longer than it would you, but that’s okay. It’s better if a job takes a little more time and gets completed, than to not get done at all because you’ve run out of time. You can’t do it all, delegate to your staff.
2. Slower can be faster. Sometimes you go so fast trying to keep up that you lose sight of the big picture. Prioritize so you don’t miss what’s important.  
3. If your crews are scheduled to work in inclement weather make sure scheduled tasks can be done effectively in the rain.
4. Rely on your team. When you start falling behind, don’t be afraid to ask for help .Senior managers are there to help you be successful. 
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