Over the last four articles, we’ve been talking about how we, as business owners can get healthy and stay healthy. We’ve talked about physical, mental and emotional health, as well as decision fatigue. For this article, we’re turning the attention to our staff and how we can promote a healthy work environment for them. Perhaps we can use some of the information we’ve gained over the last few articles to create a work environment and mentality that promotes the well-being of our greatest asset…our staff.

We are heading into darker and colder months, months that are generally harder for people. It is my desire, as I’m sure it’s yours, to provide an environment that acknowledges and actively seeks to provide for the needs of staff in order for them to be healthy and effective, as well as ensure they’re with us for the long haul.

A safe workplace

In my experience, the best thing we can do for our staff is to make sure they know it’s...

I love going out for dinner with my wife. But I hate deciding which restaurant to go to. This is an issue for us because she, too, hates deciding where to go. If our conversations about where to have dinner were recorded, they would be painful to listen to. For your amusement, here’s an example:

Me: “Where do you want to eat?”

Her: “I don’t care. Where do you want to eat?”

Me: “It doesn’t matter to me. I’ll eat anywhere?”

Her: “Do you feel like anything in particular?”

Me: “No. Do you?”

Her: “No. Would you please just make a decision?!”

Like I said…painful. I remember the first time I heard about decision fatigue. Finally our struggle to decide on a restaurant made sense to me. We make so many decisions each day, that by the time dinner rolls around, we are done.

Medical News Today defines decision fatigue as “a psychological phenomenon surrounding a person’s ability or...

We were losing our business. Our payables were way more than our receivables and we had no way of fixing it. It was devastating to my wife and me.

But what was harder for me was to watch my wife’s emotional health deteriorate. She couldn’t step foot in the office without a minor panic attack. She laid on the couch and watched a lot of TV. She didn’t interact with me or our boys as she usually did. She was generally a very happy, content, positive, joyful person. But now she was different.

What we know now is that her emotional health – and mine – were fragile. We were not able to cope with the struggles we were facing. Struggles themselves were not new to us, but our inability to deal with them was. We’ve since learned that emotional health is something we need to be aware of and monitor.

So what is emotional health? According to Healthline.com’s article How to Build Good Emotional Health, “For starters, it’s not the same thing...

"The most productive business leaders I coach recognize productivity is not about getting more things done; it's about getting the right things done. It's about starting each day with clarity and ending with a sense of satisfaction, accomplishment, and energy to spare. It's about achieving more by doing less, and this book shows you how." (Michael Hyatt, Free to Focus)

This book is a productivity game-changer. Michael Hyatt guides you through the process and provides tools to identify the work that is the most productive and most satisfying. The work that allows you to achieve more by doing less. He says that , "the important question is not, Can I do this job faster, easier, and cheaper? It's, Should I be doing this job at all?"

"If you want to master your schedule, increase your efficiency and output, and create more margin in your life for the things you care about, you've got to learn how to focus. I'm talking about the ability to zero in and do the deep work that creates a...

“Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” (From the forward by Steven R. Covey)

Crucial conversations are those we have with important people in our lives, both personal and professional, where the outcome of the conversation will have a significant impact on our lives. This book teaches you how to manage and use these conversations to their full potential in order to build a better life.

No one likes difficult conversations. But they are necessary and they're important for the health of our business, our relationships and our mental wellbeing. Using the tools outlined in the book, you'll be equipped to handle these conversations with confidence, care, and clarity, making it safe to talk about almost anything and be persuasive, not abrasive.

Crucial conversations...

Want to eliminate a lot of stress? Invoice and review A/R & A/P reports on a weekly basis with your team. Too often I speak with owners who have completed a lot of work but haven’t invoiced or collected on those projects and find themselves in a cash flow crunch.

If you review the following items weekly you will always have a clear understanding of where you sit financially. Waiting too long to invoice, or to follow-up on outstanding invoices can often result in the final payment never being collected, since many owners feel awkward trying to collect on a job that’s been completed for a long time. 

Weekly Accounts Payable/ Receivable Checklist:

• Create invoices for work completed in the last 7 days
• Create files for work to completed next week 
• Track incoming receipts per job 
• Follow up on outstanding invoices from the last couple of weeks
• Review incoming payables
• What needs to be paid this week
• What gets paid at the end of the month

Do you avoid...

Although mental health is not a new issue, the impact and responsibility we have as business owners is relatively new and how we approach it is not always clear cut. More information and  training is becoming available to us, but a lot of it is from larger companies with greater resources, which can be tough if you’re a small business. With that being said, I understand that one of your biggest challenges is the unknown and we wanted to share 6 simple suggestions:

• Check in often with your staff and actively listen to them.
• Ensure your staff know that their job is not at risk because they share their mental health concerns.
• Talk about mental health with your staff regularly
• Talk about the importance of enough sleep consistently
• Create a work/life balance - don’t contact staff after hours whenever possible
• Consider switching to 4 day work weeks.

I believe open dialogue around mental health and a willingness to understand where your staff are at will make a world of...