This month we’re focusing on strategic planning. If you’ve been watching our social media at all, you know that I’ve been teaching about strategic planning at the Waterloo Chapter monthly meetings. These meetings are open to anyone, so I invite you to join us in December. For more information about the meetings, or to view the previous content that’s been presented, click HERE.

To begin our series, we’re going to focus on HR. This can feel a bit like navigating landmines, but by implementing some of the following tips and recommendations, you’ll be able to recruit and retain great employees.

1.  Implement effective recruitment and hiring practices

“Always be hiring” is advice we regularly give. Finding the right person is more important than just filling a position, so always be looking for great people. Then once you find them – or they find you – you’ll be more prepared to find a spot for them.

One of the best...

The original article by Alan Kohll can be found HERE.

Company culture is an integral part of business. It affects nearly every aspect of a company. From recruiting top talent to improving employee satisfaction, it’s the backbone of a happy workforce. Without a positive corporate culture, many employees will struggle to find the real value in their work, and this leads to a variety of negative consequences for your bottom line.

According to research by Deloitte, 94% of executives and 88% of employees believe a distinct corporate culture is important to a business’ success. Deloitte’s survey also found that there is a strong correlation between employees who claim to feel happy and valued at work and those who say their company has a strong culture.

There’s a reason why companies who are named as a Best Place to Work see so much success. These organizations tend to have strong, positive corporate cultures that help employees feel and perform...

“Those who cannot learn from history are doomed to repeat it.” George Santayana 

“Do you have a minute to talk?”. Over the years I’ve been asked this question by employees. It’s a question that immediately knots my stomach, as my experience tell me that the employee is about to resign. 

When an employee resigns, my mind very quickly begins making a checklist. What are the steps we need to take to fill the role being vacated? Do we need to adjust the job description? Do we fill the job internally or post it externally? By immediately jumping to replacement, I’ve missed an important and valuable step - the exit interview. 

An exit interview is an interview held with an employee about to leave an organization, typically in order to discuss the employee's reasons for leaving and their experience of working for the organization. The exit interview can take various forms; it can be a written survey, can be completed verbally with a...

Our focus for the month of March is Human Resources. We thought we'd start off with the recent State of the Global Workplace report, an annual report representing the collective voice of the global employee. In this edition, the pandemic and its aftershock continued to disrupt the workplace.  

The pulse of the global workplace is low, but it's still beating, leaving much room for leaders to ask, "How am I creating a thriving workplace for my employees today?"

The report lists six findings, summarized below: 

1. Global engagement and wellbeing remain stable, but not great.
2. Stress among the world's workers reached an all-time high -- again.
3. Wellbeing in Europe and South Asia was hit hard in 2021 by COVID-19 waves.
4. The job market made a recovery in the U.S. and Canada region, but not elsewhere.
5. The best region in the world to be an employee.
6. Employee wellbeing is the new workplace imperative.

To read the full report, click here.

A lot has changed in a few years. But one thing that’s remained the same is the struggle with hiring. It doesn't matter who you talk to in the landscape world, everyone says the same thing: "there are not enough people". In this market, it can be tempting to hire anyone and everyone and not fire those who need to be fired. I want to caution you about this, as it is more costly than you may think.

An increasingly important part of hiring is staff onboarding and training. Long, long ago on my very first day in landscaping, I showed up and was put on a crew without any training. You simply cannot do that anymore - properly onboarding new staff has become crucial. New staff needs to be aware of how things are done at your company. Having all your staff trained for their position ensures that everyone knows what is expected of them, and their supervisors know what they’re required to teach. It streamlines the process, allowing new staff to feel prepared and supervisors to...

Let Nextra Consulting get you prepared and expedite the process of hiring foreign workers. 

We understand that Canadian employers need a reliable and stable workforce to maintain sustainable growth. Good access to skilled staff can make the difference between your company and your competitors. 

Nextra Consulting’s LMIA Process Services provide support and recruitment services to help employers address labour shortages with qualified foreign workers. Nextra has been working tirelessly, seeking guidance and direction, and building partnerships in order to provide these services. We offer hassle-free, fair-priced services and accompany our clients throughout the whole LMIA application process. We enable our clients to focus more on their business rather than their staffing problems or LMIA process. 

 Here is how we do it:

SERVICES 

• Complete assistance: Our team guides your company and staff throughout the entire recruitment and application process. This...

A-Players. Every employer is asking for them, but what are you doing to attract them? 

There are certain things that A-players are looking for from prospective employers.

8 Things A-Players Want:

1. To work with other A-Players. Are you willing to make a position available if an A-Player applies for a job at your company?
2. Accountability. Does your company have accountability and measurement tools to make the company better? 
3. To know what the long term goals are for the company. Are you sure of your long term goals? Have you shared that with your staff?
4. To not be part of a stagnant company. Are you evolving and changing? 
5. The opportunity to grow within the company. What are you doing with your current staff to nurture them in their personal and professional lives?
6. To not hear phrases like "that's the way we have always done it."
7. Financial transparency. Business is a game, what are you doing to keep score with your team? 
8. Owners who are developing themselves. As a...

Let’s talk about firing. Although it’s uncomfortable, there are times when it’s essential. At those times, it’s important that you are prepared and that you do not avoid it. Total Landscape Care posted a couple of articles a number of years ago that are still relevant today. Here is a brief overview of my takeaways from reading them.

Things to remember:

• “The goal is not termination. The goal is to gain the performance you want. If it comes to it, the termination should never be a surprise to the employee” - Bill Cook (President, Human Resource Associates)
• Know the laws and create a paper trail. All infractions must be documented. It doesn’t hurt to book a call with an employment lawyer if there are any questions around it.

Questions to ask yourself:

• Why do you want to terminate them?
• Have you terminated others for similar performance?
• Do you see anything personal in your reasons?
• Have you exhausted all other remedies?

Three things to...

Performance reviews have gotten a bit of a bad rep throughout the years. Though it’s easy to understand why, it also doesn't need to be that way.

When done well, performance reviews can leave your staff feeling empowered and inspired and leave you feeling encouraged and excited about the upcoming year.

Here are 3 things you can do to foster reviews that your staff can look forward to instead of dread:

1. Set expectations. Do your staff know what’s important to you and to your vision for your organization? Have you clearly stated your expectations? Do they know what a review will look like, what they need to do to get promoted, receive their bonuses, etc.?
2. Encourage speaking up. Create an atmosphere where your staff feel comfortable sharing their concerns and their goals.
3. Reward above and beyond. Pay attention throughout the year to what you staff are doing then acknowledge and reward those going above and beyond for your company. They are the face of your brand. How they...

Option 2 – Banking after-tax dollars rather than hours

Some of you have been asking about the banked hours system and how to handle the taxes on the banked hours income for the employee. So here’s another option. In this scenario, we’re not using the number of hours the employee works as our benchmark, we’re using the take-home dollar amount that the employee requires. 

For this scenario, let’s say you want to guarantee 30 hours per week for an employee that makes $25/hour. The pre-tax amount is $750.00. The after-tax amount (assuming 18% tax) is $615.00. The employee will take home $615.00 each week, as long as they work 30 hours. Any amount over $615.00 is placed in a separate account and can be transferred to the employee on weeks when they don’t work as many hours. Here’s an example:

Here's an example of an employee's hours:

• Week 1 - employee works 20 hours @ $25.00/hr = $500.00 (pre-tax), employee has no extra income in the...