Our next-door neighbour builds the most amazing ice rink in his backyard every year. It’s complete with curved corners, painted 2’ boards all the way around, lights, and netting to catch stray pucks. The only thing that’s missing is a scoreboard and lines in the ice, though I expect those are coming. It’s a work of art. But this year, it’s been more like a wading pool than an ice rink. It’s been so sad.

The weather this year has been unlike anything I can remember in all my years in landscaping. As I write this, it’s February 7 and 9°C in Toronto. There are no snow piles and no frost in the ground. Many of our clients are concerned about what this means for their business, both this year and in the future if this weather trend continues. While a light winter may have its pros and cons, one thing is certain – we need to adapt and make changes in our practices and snow contracts to survive in the face of low snow seasons.

Let’s...

Over the last four articles, we’ve been talking about how we, as business owners can get healthy and stay healthy. We’ve talked about physical, mental and emotional health, as well as decision fatigue. For this article, we’re turning the attention to our staff and how we can promote a healthy work environment for them. Perhaps we can use some of the information we’ve gained over the last few articles to create a work environment and mentality that promotes the well-being of our greatest asset…our staff.

We are heading into darker and colder months, months that are generally harder for people. It is my desire, as I’m sure it’s yours, to provide an environment that acknowledges and actively seeks to provide for the needs of staff in order for them to be healthy and effective, as well as ensure they’re with us for the long haul.

A safe workplace

In my experience, the best thing we can do for our staff is to make sure they know it’s...

The original article by Kate Heinz can be found here. 

Engaging employees is a highly effective business strategy, but it’s easier said than done. Your first inclination might be to build out a new benefits package or offer office perks like cold brew on tap or a wellness room. While your team will likely appreciate the new stuff, these changes do more to increase job satisfaction than boost employee engagement — two related but different concepts. 

Employee Engagement Strategies:

• Take employee surveys.
• Uphold your company’s core values.
• Carve out career paths and provide opportunities for growth.
• Promote employees from within.
• Recognize top performers.
• Promote transparency.
• Allow for honest feedback.
• Hold employees accountable.
• Hold leadership accountable. 

What Is Employee Engagement?

Employee engagement is defined as the degree to which an employee is motivated and passionate about their work. While it’s often confused...

“Those who cannot learn from history are doomed to repeat it.” George Santayana 

“Do you have a minute to talk?”. Over the years I’ve been asked this question by employees. It’s a question that immediately knots my stomach, as my experience tell me that the employee is about to resign. 

When an employee resigns, my mind very quickly begins making a checklist. What are the steps we need to take to fill the role being vacated? Do we need to adjust the job description? Do we fill the job internally or post it externally? By immediately jumping to replacement, I’ve missed an important and valuable step - the exit interview. 

An exit interview is an interview held with an employee about to leave an organization, typically in order to discuss the employee's reasons for leaving and their experience of working for the organization. The exit interview can take various forms; it can be a written survey, can be completed verbally with a...

If you thought the Great Resignation was a 2021 phenomenon, you’re wrong. Employee retention is still a problem for employers. In a recent article published by the Human Resources Professionals Association, they indicate that Canadian companies are collectively attempting to fill 915,000 job vacancies, 80% more than in 2019 according to Statistics Canada, and well above pre-pandemic levels. 

“What’s unfolding then is not just the Great Resignation (the symptom), but the Great Prioritization (the cause). Simply put, people are putting a greater focus on well-being, health (physical, social and mental), family (childcare and/or aging parents) and other hobbies and interests - and by extension, taking the time to consider who they work for, how they work, and why they work.” 

Recruiting employees in this environment is a challenge, but an equally important discussion is how to keep the great staff that you already have. It’s time to rethink how...

Our focus for the month of March is Human Resources. We thought we'd start off with the recent State of the Global Workplace report, an annual report representing the collective voice of the global employee. In this edition, the pandemic and its aftershock continued to disrupt the workplace.  

The pulse of the global workplace is low, but it's still beating, leaving much room for leaders to ask, "How am I creating a thriving workplace for my employees today?"

The report lists six findings, summarized below: 

1. Global engagement and wellbeing remain stable, but not great.
2. Stress among the world's workers reached an all-time high -- again.
3. Wellbeing in Europe and South Asia was hit hard in 2021 by COVID-19 waves.
4. The job market made a recovery in the U.S. and Canada region, but not elsewhere.
5. The best region in the world to be an employee.
6. Employee wellbeing is the new workplace imperative.

To read the full report, click here.

Want to start your season off right? Plan a spring kick-off meeting. A seasonal kick-off meeting is a way to get everyone on the same page, remind them of policies and procedures, review your company values and priorities, celebrate achievements and get excited for the year ahead. It's a great team-building opportunity that will bring everyone together and create a positive company culture. 

Below are some great ideas from an article for Lawn & Landscape by Steve Cesare (original article can be found here).

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A business owner from Massachusetts called me the other day to talk about the annual transition from the snow season to the landscape season, and what he should do to get all the employees on the same page to ensure prompt, aligned and optimal field execution. With 85-90 employees to consider, it is important for the business owner to design a well-crafted, organized “Landscape Kickoff Day” that is informative,...

“Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” (From the forward by Steven R. Covey)

Crucial conversations are those we have with important people in our lives, both personal and professional, where the outcome of the conversation will have a significant impact on our lives. This book teaches you how to manage and use these conversations to their full potential in order to build a better life.

No one likes difficult conversations. But they are necessary and they're important for the health of our business, our relationships and our mental wellbeing. Using the tools outlined in the book, you'll be equipped to handle these conversations with confidence, care, and clarity, making it safe to talk about almost anything and be persuasive, not abrasive.

Crucial conversations...

A-Players. Every employer is asking for them, but what are you doing to attract them? 

There are certain things that A-players are looking for from prospective employers.

8 Things A-Players Want:

1. To work with other A-Players. Are you willing to make a position available if an A-Player applies for a job at your company?
2. Accountability. Does your company have accountability and measurement tools to make the company better? 
3. To know what the long term goals are for the company. Are you sure of your long term goals? Have you shared that with your staff?
4. To not be part of a stagnant company. Are you evolving and changing? 
5. The opportunity to grow within the company. What are you doing with your current staff to nurture them in their personal and professional lives?
6. To not hear phrases like "that's the way we have always done it."
7. Financial transparency. Business is a game, what are you doing to keep score with your team? 
8. Owners who are developing themselves. As a...

If you have been following us for a while, you know I listen to Andy Stanley’s podcast. If you don’t already follow his podcasts, I highly recommend them. 

Last year Andy interviewed Donald Miller and they chatted about effective communication and the role it plays with your team. “People will not move into confusion, but they will follow clarity.” How timely is that quote based on what’s happening right now?

My takeaways from this episode are the five questions to ask yourself when you’re planning your weekly meeting:

1. What do your teams need to know? Pick one point and build your meeting around that central idea.
2. Why do they need to know it? Answering why keeps them listening. Let them know what’s at stake.
3. What do they need to do? Be specific.
4. Why do they need to do it? Help them understand why they should do what you have suggested and what is at stake if they don’t follow through. 
5. How can you help them remember?

...