Just as there is no one way to show gratitude to your clients, the same is true in showing gratitude to your staff. While the what and how are not important, the doing is. With staff spending more time with you than they do their own families, it’s crucial that they feel respected and appreciated.
We asked a number of business owners how they show gratitude and generosity to their staff and here are a few of the things they had to say:
We’ve created a place that people want to be
“We’ve worked at creating a culture where grumpy employees do not fit in. We don’t have it all figured out, and a few less than ideal hires have slipped through, but we strive to make DICAM a enjoyable place to work.” said Brian (Dicam Landscaping). “Over the past number of years we have really worked on our culture. We hire mostly based on referrals, and attitude is a huge factor. If people complain or grumble a lot I hear about it quickly because we have such...
When we were in business, we worked really hard but didn't make any money.
At the time, we didn't know what questions to ask or who to contact to help us figure out where we were going wrong. Yes, we created beautiful landscapes and had excellent staff and customer service, but we drove ourselves - and each other - crazy trying to figure out how to make the business profitable.
We know our experience is not unique. This is why we started the Nextra Network. We want to provide landscape business owners with the tools they need to create strong and profitable businesses, not just beautiful landscapes.
The Nextra Network provides business coaching, financial services, a buyers group, and education, along with health & safety and human resources advice. It’s kind of like "business success in a box". By helping ensure these elements are taken care of, the Nextra Network allows owners to focus on what they do best, and sleep better at night knowing that the important...
"When you make a gift all about you, it's not a gift. Gifts are meant to be all about the recipient, from the timing to the personalization of the gift itself. When it's all about you and your company, it shows a lack of genuine appreciation for the recipient.”
So often in business the idea of generosity is believed to be a waste of money but John Ruhlin, author of Giftology, shares that it’s actually the opposite. During the short read you will find practical ways you can give back as an owner. John shares the do’s and don'ts of gift giving in an easy-to-understand and implement way - it takes time and effort to gift well.
Reading Giftology has made me take time to really consider the recipient and what would be special to them. This...
“I left my first meeting with Grant and Marla knowing 2 things without a doubt: 1) Kindness and generosity are at the forefront of every interaction they have, and 2) I needed to be part of the Nextra team" (Jordan - Nextra Team Member)
Generosity and humility are two of our core values at Nextra. We believe in their power and strive to live them out in our professional and personal lives every day. We have been on the receiving end of much generosity and humility and we remember how good and thankful it made us feel. We want people to experience that feeling when they interact with us.
Maya Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel”. And it is so true. Generosity and humility are expressions of kindness. Did you know studies have linked kindness to physical and emotional health? They’ve discovered kindness lowers levels of stress hormones, leaves people feeling...
We’re focusing on sales this month and we want to provide you with tangible tips and tricks to help you be more successful. We’ve chosen Covert Cows & Chick-fil-A as the book of the month because we believe there are many practical things you can learn from the pages written by Steve Robinson.
Since the day they opened in 1946, Chick-fil-A has been closed Sundays to give staff a day with their families. Even when statistics indicated that Sunday was the busiest day in the fast food industry, they held to their conviction and remained very profitable.
Their company culture is also something to note. The way franchise owners are treated, the care that is taken to properly train staff, their creative marketing and even how they chose to keep their menu small and focused strictly on chicken are all things that I found both interesting and inspiring.
We may not be in the fast food industry but I believe there is so much we can learn from them as business owners.