This month we’re focusing on strategic planning. If you’ve been watching our social media at all, you know that I’ve been teaching about strategic planning at the Waterloo Chapter monthly meetings. These meetings are open to anyone, so I invite you to join us in December. For more information about the meetings, or to view the previous content that’s been presented, click HERE.

To begin our series, we’re going to focus on HR. This can feel a bit like navigating landmines, but by implementing some of the following tips and recommendations, you’ll be able to recruit and retain great employees.

1.  Implement effective recruitment and hiring practices

“Always be hiring” is advice we regularly give. Finding the right person is more important than just filling a position, so always be looking for great people. Then once you find them – or they find you – you’ll be more prepared to find a spot for them.

One of the best ways to ensure you hire well is to encourage referrals. Your current...

A lot has changed in a few years. But one thing that’s remained the same is the struggle with hiring. It doesn't matter who you talk to in the landscape world, everyone says the same thing: "there are not enough people". In this market, it can be tempting to hire anyone and everyone and not fire those who need to be fired. I want to caution you about this, as it is more costly than you may think.

An increasingly important part of hiring is staff onboarding and training. Long, long ago on my very first day in landscaping, I showed up and was put on a crew without any training. You simply cannot do that anymore - properly onboarding new staff has become crucial. New staff needs to be aware of how things are done at your company. Having all your staff trained for their position ensures that everyone knows what is expected of them, and their supervisors know what they’re required to teach. It streamlines the process, allowing new staff to feel prepared and supervisors to feel confident th...

With spring on the way (we hope!), hiring season won’t be far behind. If you want that hiring rush to go smoothly, set clear expectations, and keep great employees around, it all starts with strong onboarding.

And no—onboarding doesn’t end when HR collects the last signature. That’s just the starting line.

Onboarding is often treated like a box to check, but it’s a powerful (and frequently overlooked) opportunity. A thoughtful onboarding process introduces new hires to your company’s values and vision, lays out training and development plans, and helps them understand not just what they’ll be doing, but why it matters. Employees should spend time with HR, owners, managers, and crew leaders so they get a well-rounded picture of how your company operates and what success looks like.

Training should be baked into onboarding—and it shouldn’t stop once an employee is assigned to a crew. Ongoing training is proven to improve efficiency, safety, and employee retention. When people know how...