Performance reviews have gotten a bit of a bad rep throughout the years. Though it’s easy to understand why, it also doesn't need to be that way.

When done well, performance reviews can leave your staff feeling empowered and inspired and leave you feeling encouraged and excited about the upcoming year.

Here are 3 things you can do to foster reviews that your staff can look forward to instead of dread:

1. Set expectations. Do your staff know what’s important to you and to your vision for your organization? Have you clearly stated your expectations? Do they know what a review will look like, what they need to do to get promoted, receive their bonuses, etc.?
2. Encourage speaking up. Create an atmosphere where your staff feel comfortable sharing their concerns and their goals.
3. Reward above and beyond. Pay attention throughout the year to what you staff are doing then acknowledge and reward those going above and beyond for your company. They are the face of your brand. How they...

Onboarding is not finished once HR has all of the signatures they need. In fact, I would argue that it’s just the beginning. 

Onboarding, not a new but an often forgotten concept, should include things like values and vision of the company, and a training & employee development schedule. Staff should spend time with HR, owners, managers and crew leaders to get a well-rounded view of your company, how it runs and what will be expected of them. Training should be part of your onboarding process and should continue even after your employee has been assigned to a crew.

Continued training has been proven to improve efficiency, longevity, and safety. When you have an effective training program, employees learn how to efficiently and effectively do their job and they stay longer because they feel invested in the company and their role in it. On top of that, training helps avoid costly mistakes and often reduces the length of time it takes to complete tasks. So instead of...

“The primary purpose of an incentive plan is to positively shape employee behaviour toward improving the company’s financial performance.”

Profit Works is a must read for anyone wanting to create an incentive plan that gets results. Alex Freytag and Tom Bouwer are huge proponents of Traction (the book we base our coaching program on), and you’ll notice how their ideas and advice works together with the EOS system. 

Throughout the book Alex and Tom will walk you through the why, how and what in order to create an effective incentive program for your company. There are clear do’s and don'ts in this process and this book breaks them down and provides straightforward instruction for the “do’s”. 

3 things stood out to me as I read this book:

1. Incentive plans will not make up for bad management. 
2. This is not an overnight process. As mentioned in the book, it takes time and intention to teach your employees how they, as...

Although mental health is not a new issue, the impact and responsibility we have as business owners is relatively new and how we approach it is not always clear cut. More information and  training is becoming available to us, but a lot of it is from larger companies with greater resources, which can be tough if you’re a small business. With that being said, I understand that one of your biggest challenges is the unknown and we wanted to share 6 simple suggestions:

• Check in often with your staff and actively listen to them.
• Ensure your staff know that their job is not at risk because they share their mental health concerns.
• Talk about mental health with your staff regularly
• Talk about the importance of enough sleep consistently
• Create a work/life balance - don’t contact staff after hours whenever possible
• Consider switching to 4 day work weeks.

I believe open dialogue around mental health and a willingness to understand where your staff are at will make a world of...

Did you know Steve Jobs wore the same thing every day because he wanted to reduce the number of decisions he made in a day?

As business owners, we make decisions all day long. We make them so quickly that we often don’t even realize we are making them. In fact, it's estimated that we make around 35,000 decisions every. single. day. Each decision we make requires time and energy and depletes our willpower. The more decisions you make in a day, the quicker you will end up with decision fatigue.

There are 5 simple steps you can take that will help with this:

• Reduce the number of decisions you make when you wake up (This is when wearing the same thing, eating the same thing, getting up at the same time can be helpful.)
• Once you are at work, make your biggest decisions first. 
• Delegate what you can
• Simplify your life
• Create a daily routine. The more regular the routine becomes, the more the day-to-day tasks can be done on autopilot instead of you needing to consciously decide...

Owning a landscaping business comes with its fair share of stress. That it’s seasonal and weather-dependent only adds to the stress of business ownership, making the ability to be nimble, flexible and resilient critical for success. But when we do not manage the stress we end up in burnout which, if not dealt with can quickly cause business failure. 

The TGC Academy posted an article a couple years ago talking about burnout and how we can avoid it. The author, Monica Allene, shared the truth about burnout (and I think many of us can relate): “I think on some level I avoided it in the early years with the power of youth (I’ve been doing this since my late teens). Then, as I got older, I avoided it by sheer force of will. Then, as I “matured” (chuckling a little here), I began to struggle with keeping burnout at bay, and I realized that something in my mind had to change. As I tackled my own mental state and began to focus on my body and spirit, I...

Atomic Habits has been recommended to me a number of times so it got moved up to the top of my reading list and it did not disappoint!

In some ways, it’s just really practical. Habits take time. The more often you do something, the more it becomes a habit - whether good or bad.

What makes this book stand out in my opinion is how James Clear says we are to achieve the habits we want. It’s not about motivation, it’s about systems. Small actions over time equal big results.

My 3 biggest takeaways are:

• It’s practical. The framework for creating good habits professionally and personally is easy to understand.
• In order to lead your team well, you need to have good habits. An owner cannot expect his/ her team to have good habits if they don’t model that behaviour themselves.
• It’s self explanatory. Following the methods of the book will allow you more bandwidth for greater productivity in your life and business. 

Right now is the perfect time of...

It’s been a great year at Nextra. As with all companies, COVID has had a huge impact on the way we do business, but it has also provided the time and opportunity to enhance our service offerings. 

This year we started a podcast called Nextra Presents…!. Our goal is to provide landscape contractors with great ideas, important information, helpful connections, and updates on what’s happening in our industry. We have been blessed by the wonderful guests and sponsors who have supported us. Our podcast comes out every other Friday. You can subscribe to Nextra Presents…! wherever you listen to podcasts.

We also started the Nextra Network this year. This was in response to the need we saw for additional services like finances, human resources, and health & safety. We also recognized the appeal of a buyers group for smaller contractors, allowing everyone to get the benefit of larger buying power. The Nextra Network has been well received and we look...

Option 2 – Banking after-tax dollars rather than hours

Some of you have been asking about the banked hours system and how to handle the taxes on the banked hours income for the employee. So here’s another option. In this scenario, we’re not using the number of hours the employee works as our benchmark, we’re using the take-home dollar amount that the employee requires. 

For this scenario, let’s say you want to guarantee 30 hours per week for an employee that makes $25/hour. The pre-tax amount is $750.00. The after-tax amount (assuming 18% tax) is $615.00. The employee will take home $615.00 each week, as long as they work 30 hours. Any amount over $615.00 is placed in a separate account and can be transferred to the employee on weeks when they don’t work as many hours. Here’s an example:

Here's an example of an employee's hours:

• Week 1 - employee works 20 hours @ $25.00/hr = $500.00 (pre-tax), employee has no extra income in the...

Have you considered implementing a banked hours system for your core staff through the winter season?

It’s hard to live on an hourly wage during the snow season. Your pay is dependent on the weather, which is unpredictable. Moving away from a weather dependent pay scale removes the stress about money and allows you to keep your good employees.

Here's an example of how the banked hours system would work: 

• For the winter season, you’ve decided to guarantee your staff a minimum of 35 hours per week. 
• If the employee works 30 hours in a week, they will get paid for 35. The extra 5 hours (that they've been paid for but didn't work) is banked. 
• If in the next week they work 45 hours, they will get paid for 40 hours, because the 5 banked hours will be deducted from their paycheque. 
• If in the following week, they work 45 hours, they will get paid for 45 hours because there are no banked hours. 
• They will always get paid for a minimum of 35...