Let’s talk about firing. Although it’s uncomfortable, there are times when it’s essential. At those times, it’s important that you are prepared and that you do not avoid it. Total Landscape Care posted a couple of articles a number of years ago that are still relevant today. Here is a brief overview of my takeaways from reading them.

Things to remember:

• “The goal is not termination. The goal is to gain the performance you want. If it comes to it, the termination should never be a surprise to the employee” - Bill Cook (President, Human Resource Associates)
• Know the laws and create a paper trail. All infractions must be documented. It doesn’t hurt to book a call with an employment lawyer if there are any questions around it.

Questions to ask yourself:

• Why do you want to terminate them?
• Have you terminated others for similar performance?
• Do you see anything personal in your reasons?
• Have you exhausted all other remedies?

Three things to avoid:

• Small talk. Be kind, but ...

Performance reviews have gotten a bit of a bad rep throughout the years. Though it’s easy to understand why, it also doesn't need to be that way.

When done well, performance reviews can leave your staff feeling empowered and inspired and leave you feeling encouraged and excited about the upcoming year.

Here are 3 things you can do to foster reviews that your staff can look forward to instead of dread:

1. Set expectations. Do your staff know what’s important to you and to your vision for your organization? Have you clearly stated your expectations? Do they know what a review will look like, what they need to do to get promoted, receive their bonuses, etc.?
2. Encourage speaking up. Create an atmosphere where your staff feel comfortable sharing their concerns and their goals.
3. Reward above and beyond. Pay attention throughout the year to what you staff are doing then acknowledge and reward those going above and beyond for your company. They are the face of your brand. How they represent ...

“The primary purpose of an incentive plan is to positively shape employee behaviour toward improving the company’s financial performance.”

Profit Works is a must read for anyone wanting to create an incentive plan that gets results. Alex Freytag and Tom Bouwer are huge proponents of Traction (the book we base our coaching program on), and you’ll notice how their ideas and advice works together with the EOS system. 

Throughout the book Alex and Tom will walk you through the why, how and what in order to create an effective incentive program for your company. There are clear do’s and don'ts in this process and this book breaks them down and provides straightforward instruction for the “do’s”. 

3 things stood out to me as I read this book:

1. Incentive plans will not make up for bad management. 
2. This is not an overnight process. As mentioned in the book, it takes time and intention to teach your employees how they, as individuals, impact the incentive plan and to provide tools for the...

Did you know Steve Jobs wore the same thing every day because he wanted to reduce the number of decisions he made in a day?

As business owners, we make decisions all day long. We make them so quickly that we often don’t even realize we are making them. In fact, it's estimated that we make around 35,000 decisions every. single. day. Each decision we make requires time and energy and depletes our willpower. The more decisions you make in a day, the quicker you will end up with decision fatigue.

There are 5 simple steps you can take that will help with this:

• Reduce the number of decisions you make when you wake up (This is when wearing the same thing, eating the same thing, getting up at the same time can be helpful.)
• Once you are at work, make your biggest decisions first. 
• Delegate what you can
• Simplify your life
• Create a daily routine. The more regular the routine becomes, the more the day-to-day tasks can be done on autopilot instead of you needing to consciously decide to do...

Owning a landscaping business comes with its fair share of stress. That it’s seasonal and weather-dependent only adds to the stress of business ownership, making the ability to be nimble, flexible and resilient critical for success. But when we do not manage the stress we end up in burnout which, if not dealt with can quickly cause business failure. 

The TGC Academy posted an article a couple years ago talking about burnout and how we can avoid it. The author, Monica Allene, shared the truth about burnout (and I think many of us can relate): “I think on some level I avoided it in the early years with the power of youth (I’ve been doing this since my late teens). Then, as I got older, I avoided it by sheer force of will. Then, as I “matured” (chuckling a little here), I began to struggle with keeping burnout at bay, and I realized that something in my mind had to change. As I tackled my own mental state and began to focus on my body and spirit, I woke up one day and realized that my bu...

It’s been a great year at Nextra. As with all companies, COVID has had a huge impact on the way we do business, but it has also provided the time and opportunity to enhance our service offerings. 

This year we started a podcast called Nextra Presents…!. Our goal is to provide landscape contractors with great ideas, important information, helpful connections, and updates on what’s happening in our industry. We have been blessed by the wonderful guests and sponsors who have supported us. Our podcast comes out every other Friday. You can subscribe to Nextra Presents…! wherever you listen to podcasts.

We also started the Nextra Network this year. This was in response to the need we saw for additional services like finances, human resources, and health & safety. We also recognized the appeal of a buyers group for smaller contractors, allowing everyone to get the benefit of larger buying power. The Nextra Network has been well received and we look forward to continued growth.

As part of t...

Have you considered implementing a banked hours system for your core staff through the winter season?

It’s hard to live on an hourly wage during the snow season. Your pay is dependent on the weather, which is unpredictable. Moving away from a weather dependent pay scale removes the stress about money and allows you to keep your good employees.

Here's an example of how the banked hours system would work: 

• For the winter season, you’ve decided to guarantee your staff a minimum of 35 hours per week. 
• If the employee works 30 hours in a week, they will get paid for 35. The extra 5 hours (that they've been paid for but didn't work) is banked. 
• If in the next week they work 45 hours, they will get paid for 40 hours, because the 5 banked hours will be deducted from their paycheque. 
• If in the following week, they work 45 hours, they will get paid for 45 hours because there are no banked hours. 
• They will always get paid for a minimum of 35 hours, even if they don't work 35 hour in...

Do you train, motivate and protect your staff like they're the greatest asset you have in your business? 

You put so much work into finding the best people for the job and then training them. But don't assume the team development work ends when their job starts. If you hire an employee and then never speak to them again, you are wasting time, money and potential talent. It creates a  work culture that feels like "come and go" and can lead to high turnover & poor morale.

Here are a few tips to ensure that’s not the case in your business:

• Training is the foundation that will set the tone moving forward. Take the time to share the company's mission and the role they play in that bigger vision.
• Keep morale high among your staff so that you get the best work out of every employee.
• Invest in staff from the beginning and you will have experienced and confident team members to grow with your organization. 
• Develop a career ladder with each employee to allow you to help them achieve the...

When we understand how to use it, technology can simplify our day to day operations and help ensure important tasks are not slipping between the cracks. When we don’t understand what to use or how to use it - it can add an additional layer of stress.

Did you know Nextra has an in-house IT department specifically for this reason? Technology enthusiast Jordan Robertson acts as both our Chief Technology Officer and on-site IT technician. Jordan is always looking for the newest technology and IT solutions to help our clients - and us - stay ahead of the curve, in and out of the office 

Nextra Network’s IT services include:

1. Purchasing, implementation and training of various softwares and programs

Microsoft Office/365/Teams, Slack, LMN, Aspire, accounting software, design and drawing programs, etc.

 2. Purchasing, installation and training on various hardware and hardware components/accessories

Landline phone systems, mobile phones, desktop and laptop computers, webcams, audio devic...