Are you missing out on the best tool to grow your business?
Are you asking for customer feedback after every job? Not some jobs, but all of them?
Gathering feedback from every client provides you with insight that will help your company understand your customers wants, needs and the necessary information to help you stay relevant in your industry. Surveys are important tools for improving your business and ensuring your customers send you referrals.
Over the years I’ve found customer surveys to be one of the most consistent and effective ways for receiving customer feedback. You can get great insight with only three questions:
- How likely are you to recommend us to a friend or colleague?
- What’s the biggest factor in your answer?
- What can we improve on?
There are a lot of platforms available for surveys, but two that I have found to be easy to use and cost effective are:
Customer feedback is one of the best tools we have - take advantage of it!
