The book we've recommended more than any other this year has been Crucial Conversations. We have found the content to be so valuable that we've created a webinar series around it.  

Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Charolette and Martin have created a webinar series based on the content of the book and will teach you how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offer powerful skills for mastering high-stakes conversations, regardless of the topic or person.

You will learn how to:

• Respond when someone initiates a crucial conversation with you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences, handle the conversation poorly and suffer the consequences, or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn during these webinars, you'll never have to worry about the outcome of a crucial conversation again.

COURSE FEE:

$700 (includes HST)